CV template

Call-centre agent CV template: free example to copy (2026)

A Call-centre agent CV is read in 10 seconds: exact title, 3-line summary, quantified results and the tools of the trade. Here is a complete example to adapt.

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Call-centre agent CV example

FIRST NAME LAST NAME

Call-centre agent

Alger · +213 5 50 12 34 56 · prenom.nom@exemple.dz

Call-centre agent with 3 years of experience (Business services). 120 calls a day, quality scored 92%; Upselling: +8% average basket. Looking for a Call-centre agent role in Alger, available within one month.

Experience

Call-centre agent — Company A, Alger (03/2023 – present)

120 calls a day, quality scored 92%
Upselling: +8% average basket

Junior Call-centre agent — Company B, Blida (09/2021 – 02/2023)

Learned Téléphonie IP and CRM and the department’s procedures

Education

Vocational diploma in the trade — CFPA (2020)

Skills

Téléphonie IP, CRM, Scripts d’appel, and Vente additionnelle

Arabic (native) · French (fluent) · English (B1)

Other

Driving licence B · Military service completed · Available immediately

Three tips for a Call-centre agent CV

Write the tools in full, as recruiters search for them: Téléphonie IP, CRM, Scripts d’appel, and Vente additionnelle.
Quantify every result: volumes, lead times, savings, clients, rates.
State your wilaya and mobility: recruiters filter by place.

Frequently asked questions

Is a photo needed on a Call-centre agent CV?

It is common in Algeria and expected for a operational role in contact with the public; otherwise it stays optional. If you add one, make it recent and neutral.

One page or two?

One page up to 8–10 years of experience, two at most after that. Always as a PDF.

Which keywords for a Call-centre agent CV?

The exact title “Call-centre agent”, the tools (Téléphonie IP, CRM, Scripts d’appel, and Vente additionnelle), your certifications and the wilaya where you can work.

Read the full guide: writing a CV in Algeria